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Party To Go delivers Australia wide and to most international destinations, subject to the terms and conditions below.
Within Australia
Most orders are sent in satchels with Fastway Couriers, Australian Air Express or Australia Post Express Post.
Orders that do not fit in a satchel or include a pinata or other oversized item are sent by Australia Post Registered Post. There is usually a surcharge for orders sent by Registered Post. We will contact you to approve the surcharge before your order is despatched.
We do not deliver to P O Boxes unless by prior arrangement. If you wish to have your order delivered to a P O Box please contact us by phone on (08) 8281 6539 to arrange this.
Delivery times vary according to the delivery method and your location. Once your order is despatched please allow 2 to 5 working days for delivery to a capital city and longer for delivery to regional areas. Remote locations may take up to 10 working days but most orders will be received within 4 to 6 working days.
If you require your order more quickly than the estimated times shown above please let us know and we will make every effort to have your order processed and delivered as quickly as possible.
We cannot guarantee any estimated delivery time. Once your order is despatched Party To Go has no control over the delivery. We do not accept responsibility, offer refunds or accept returns for delayed or late deliveries.
Party To Go reserves the right to select the method of delivery to ensure your order arrives prior to the scheduled date of your event.
Fastway Couriers
Orders sent by Fastway Couriers are sent in satchels.
If no one is going to be available to sign for the parcel you can give your authority for the parcel to be left or you can use a different shipping address, such as work, a neighbour or family member. Without an Authority to Leave the courier will leave a card and you will then need to contact them to make an alternative delivery arrangement. Couriers usually charge a re-delivery fee.
If you would like your parcel left please include a note in the Comments section at checkout.
Australia Air Express
Orders sent with Australian Air Express are sent in satchels.
If no one is going to be available to sign for the parcel you can give your authority for the parcel to be left or you can use a different shipping address, such as work, a neighbour or family member. Without an Authority to Leave the courier will leave a card and you will then need to contact them to make an alternative delivery arrangement. Couriers usually charge a re-delivery fee.
If you would like your parcel left please include a note in the Comments section at checkout.
Australia Post Express Post
Orders over 500 grams sent by Express Post are sent in satchels. Orders under 500 grams are sent in a satchel, envelope or small box.
If there is no-one home a card should be left for you with instructions to collect your order from your local post office.
If you would like your parcel left please include a note in the Comments section at checkout.
Australia Post Registered Post
Orders sent by registered post must be signed for.
If there is no-one home a card should be left for you with instructions to collect your order from your local post office.
International Orders
Please allow 5 business day for order processing for international orders.
All International orders are sent by Australia Post. We will determine the best postage rate to suit the size of your order and the date that you require the goods.
A quote for postage and insurance will be provided to you for approval. The quote will also include an estimate of the delivery time based on information provided by Australia Post.
Party To Go cannot guarantee any estimate of a delivery time by Australia Post. We do not accept responsibility, offer refunds or accept returns for delayed or late deliveries
In the event that an order weighs over 20kg, measures more than 144cm in diameter and/or is outside the international delivery area for Australia Post you will be contacted to discuss alternative arrangements. We do not deliver to P O Boxes in overseas countries.
Overseas orders are despatched only after we receive confirmation from you by email that you accept the delivery and insurance charges as quoted.
Customs and import duties will be charged to the customer once the order arrives at the destination country. These duties are the sole responsibility of the customer, and will vary from country to country. We recommend that you contact the relevant Government department regarding import restrictions and charges.
Our use of Australia Post as our preferred carrier for international orders is subject to change at any time without notice.
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